Golin – Director, Issues and Crisis Communications
Position Director, Issues & Crisis Communications
Location Chicago, IL
Reports to David Duschene, ED, Corp Comm
Golin is an integrated, progressive agency with PR, digital and content at its core, with 50 offices around the world and 60 years of experience. Golin’s purpose is to create change through relevant and brave work, worthy of awe and action.
“Go All In” is the agency’s ethos and commitment to bravery over mediocrity. We believe we have the power to inspire real results and work tirelessly every day to do just that. We only work with the brightest and the best because we know that you can’t half ass your way to greatness.
By embracing new technologies and pushing creative boundaries, we help our clients adapt and win in a constantly evolving world. We are a full-service, integrated communications marketing provider with an extensive record of proven results delivering competitive programming, media relations and branding success that make our clients relevant to their target audiences.
Golin’s Chicago office has been experiencing a tremendous amount of growth across all practices; corporate, consumer and healthcare. And, we want to fill someone with the talent and capabilities to help us continue to grow.
Are you ready to GO ALL IN?
Check out our YouTube channel to see videos of our history, work, and executives discuss trends and impacts on communications.
Check out the website to look at our work in action.
Director, Issues & Crisis Communications Role:
Golin is in search of a seasoned issues management and crisis communications pro to help oversee executive-level relationships and provide strategic counsel and direction to myriad clients across consumer, healthcare, technology and corporate communications clients.
At Golin, you’ll collaborate with cutting-edge thinkers and use industry leading technologies as part of a team that’s changing the way issues management and crisis response is done. Our team is rethinking the practice of issues management and crisis response in an era when fake news proliferates and the need to consider cultural diversity is exceedingly important.
If you’re an adrenaline junkie who thrives under the pressure and seeks to support some of the world’s most prominent brands, this is the job for you. The ideal candidate will have broad experience working with clients confronting reputational crises, and in helping companies identify issues and plan against those issues to protect their reputations ahead of crises.
The Director, Issues and Crisis Communications will be based in Chicago and working with a team of five, reporting to the Executive Director, Corporate Communications.
The ideal Director, Issues and Crisis Communications candidate will have the following:
- Substantial experience in issues management and crisis communications in an agency and/or in-house staff communications position
- Experience with the C-Suite – boardroom comfortability and executive presence
- Poise and grace under pressure (aka Calm, Cool & Collected)
- Working knowledge of social media, its amplification capabilities of issues (i.e. Facebook, Twitter, Instagram, LinkedIn, etc) and impact on brands and businesses
- Trusted counsel to a variety of clients across different industries and sectors
- Experience driving diverse perspectives on communications
- Experience helping clients avoid and/or manage through diversity related crises
- Working knowledge of trendspotting and forecasting future trends
- Possessing excellent writing and editing skills for delivering clear, simple, cohesive prose under perpetual deadlines
- Curious on what constitutes and makes news, social media engagement and broader public interest
- Proven understanding and sensitivity to issues that affect client brand and reputation
- Previous experience nurturing and growing strong individuals and teams
- Plan and execute proposed strategy, including content creation under deadlines
- Prior business development knowledge and experience
- Curious about the intersection of political and public policy impact on client’s business success
- Background working with political campaigns or activist groups a plus
- Multilingual a plus
The Director, Issues and Crisis Communications will possess the following competencies:
- Confidence – in providing guidance to the most challenging clients and most senior executives
- Calm – ensures team can find and deliver solutions to end crises when a situation gets worse
- Diversity of thought – bringing in a unique, diverse POV in their approach
- Creative – approach challenges with an open mind and find the best solutions
- Adrenaline thinker – can handle shifting priorities and deadline, work in ambiguity and creates order in turbulent environments
- Hands-on – can work in a collaborative environment
- Unbiased – can put aside opinions and act in client’s best interest
- Motivational – enjoy working with junior professionals and mentor
- Pragmatic – experience is grounded in traditional PR but deft in integrated approaches with a solid background in executing communications strategies which help shape and influence public opinion
Working at Golin
Join Golin to help us build a new progressive public relations industry to reach a profoundly diverse global market.
People at Golin are Courageously Happy and they are empowered to pursue the adventures they always wished they could do, but haven’t been able to. Therefore, we offer the following perks:
- Life Time vacation plan (take the time off when you need it)
- Enhanced family care
- Ridiculously good health and wellness benefits
- Ability to work from anywhere one day a week
- Monthly Life Time stipend for the gym or hobbies
Diversity & Inclusion
We are committed to enabling our clients to fully engage with the newly-defined and profoundly-diverse ‘general market’. Our people must authentically reflect this diverse market – inspiring a culture that is intentionally inclusive, so that clients can develop and embody more relatable brand identities.
We are committed to gender pay equity. It is a right for every employee at Golin. The #MeToo and Times Up movements launched us into a new era of gender equality. Have Her Back is our progressive stance – and a call out to our entire industry – to welcome female creatives back and propel all women’s careers forward.
Golin is bringing our brand positioning to life by building a progressive Public Relations agency built for the profoundly diverse global market. We are looking for exceptional candidates that have deep, relevant applied expertise and a passion for Public Relations.
We want you to bring your authentic perspective and lived experience to work every in order to help our clients connect and engage with the profoundly diverse global market. We want to know who you are, what you’ve accomplished and how you can help Golin be the most progressive Public Relations agency in the industry.
We foster curiosity, creativity, collaboration, drive and bravery in our core values, and we believe that hiring and retaining the best employees who embody those characteristics are a prerequisite to client satisfaction, business development and financial performance. We take care to create a friendly, stimulating, team-oriented work environment. And while our employees work hard, the Golin style is supportive, warm and welcoming.
We’re bold. We aren’t afraid to take risks that affect big change. We deliver innovative approaches by combining the best in reputation building and branding—a Golin hallmark—with deep therapeutic knowledge and expertise.
Our awards are a testament to our team’s excellent work and dedication to innovation and client services. We are proud of the work we do and even prouder when it is recognized by our peers.
Some of the accolades we’ve earned and won include:
- Holmes Agency of the Year 2013
- PR News US Large Firm of the Year 2013
- Holmes Best Place to Work 2014
- PRWeek Global Agency of the Year 2015
- PRWeek US Best Place to Work 2015
- PRMoment Large Agency of the Year 2015
- PRWeek International Agency of the Year 2016
- PRCA Large Consultancy of the Year 2017
- The Drum PR Consultancy of the Year 2017
KLH & Associates Contact
Mr. Kim L. Hunter
Office: 323.469.8680, ext. 225
Greg De Benedictis
Special Projects Manager
Office: 323.469.8680, ext. 230
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