Job Description

 Position                         Director – Communications

Company                       American Airlines

Location                         Fort Worth, TX

Division                         Global Engagement

Reports To                    Susannah Wesley-Ahlschwede,                                                                                   Managing Director Corporate Communications



Company Background

About American Airlines

On April 15, 1926, Charles Lindbergh flew the first American Airlines flight – carrying U.S. mail from St. Louis, Missouri, to Chicago, Illinois. After 8 years of mail routes, the airline began to form into what it is today. American founder C.R. Smith worked with Donald Douglas to create the DC-3; a plane that changed the entire airline industry, switching revenue sources from mail to passengers.

American’s Headquarters occupies a total of about 1.4 million square feet and is home to more than 4,300 employees. Just a few minutes south of Dallas/Fort Worth (DFW), Headquarters is at the heart of the airline’s global route network; an important advantage in managing the worldwide enterprise.

American Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of caring for people on life’s journey, American’s 130,000 global team members serve more than 200 million customers annually. Since 2013, American has invested more than $28 billion in its product and people and now flies the youngest fleet among U.S. network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to power. American also has enhanced food and beverage options in the air and on the ground in its world-class Admirals Club and Flagship lounges. American was recently named a Five Star Global Airline by the Airline Passenger Experience Association and Airline of the Year by Air Transport World. American is a founding member of oneworld®, whose members serve 1,100 destinations in 180 countries and territories. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company’s stock is included in the S&P 500. Learn more about what’s happening at American by visiting and connect with American on Twitter @AmericanAir and at

Director – Communications

Job Purpose

The Director – Communications is responsible for leading a team of communicators who lead customer-facing storytelling. The Director must have deep consumer, tech and lifestyle media relationships and, help others across the communications team develop similar relationships. (S)he is a storyteller, a mentor, a leader and coach and will be one of the key drivers responsible for expanding the company’s reach with new audiences.


Principle Duties and Responsibilities

The Director – Communications will perform the following duties:

  • Leads the voice of the customer communications for the world’s largest airline.
  • Responsible for introducing American Airlines to new media, with specific focus on consumer/lifestyle and technology media.
  • Engages in ongoing engagements with reporters including pitching stories and responding to incoming inquiries.
  • Provides strategic advice to senior leadership team on storytelling and media.
  • Serves as a company spokesperson.
  • Works with Managing Director to develop actionable internal and external communications strategies with the goal of improving American’s reputation among team members, media, influencers and ultimately customers.
  • Leverages the Company’s existing media and third party influential relationships.
  • Identifies, shapes and pitches proactive company stories that reinforce internally and externally, key business strategies and results.

 Minimum Qualifications

  • Demonstrates the highest level of ethics and integrity.
  • Bachelor’s degree in relevant field or equivalent experience/training.
  • 8 years of experience in public relations, agency experience preferred.
  • Extensive professional experience in media relations for a major corporation.
  • Deep consumer/lifestyle/tech media relationships at the highest level.
  • Storytelling experience.
  • History of strong, caring leadership and developing team members.
  • Creative thinker who is solutions and results-oriented with a passion for the airline industry.

 Knowledge, Skills & Abilities

  • Highly developed interpersonal skills, demonstrated through experience developing and growing internal, external, and cross-functional relationships.
  • Ability to build consensus and influence others through outstanding interpersonal skills, collaboration, and negotiation skills.
  • Impeccable project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines and maintain attention to detail.
  • Ability to remain calm and maintain poise in difficult/stressful situations.
  • Ability to represent an organization to media/employees in a professional manner.
  • Ability to adapt and respond quickly to changing landscapes and to work well under pressure and deadlines.
  • Ability to exercise sound business judgment and handle confidential information with sensitivity.
  • Ability to travel.
  • Ability to effectively communicate with all levels both verbally and written.
  • Knowledge of issues facing the aviation industry.
  • Proficient with Microsoft Office software.
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring – we care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo

Statement of Non-Inclusivity:

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

 Working at American Airlines

Creating a Workplace for All

From the team members we hire to the customers we serve, inclusion and diversity is a way of life at American Airlines. Every day, our team members work to make American a place where people of all generations, races, ethnicities, genders, sexual orientations, gender identity, disabilities, religious affiliations and backgrounds feel welcome and valued.

“Best Place to Work”

Forbes recognized American Airlines as a Best Employer for Diversity in 2020 and named the airline one of America’s Best Employers in 2019.  For the 18th year in a row, the Human Rights Campaign has awarded us with a perfect score on the Corporate Equality Index. We also received a perfect score on the Disability Equality Index from Disability:In during 2018 and 2019.

 Our Culture

“We’re working to restore our company as the greatest airline in the world and can only do that with employees that are as diverse as the customers we serve. So we must work to recruit, develop, retain and engage the very best people – those with unique perspectives and ways of thinking who can help us become the global leader we’re poised to be. Leaders of the company are then accountable for cultivating an inclusive work environment that helps unleash all of our employees’ potential, celebrating everything that a dynamic workforce has to offer.”

– Doug Parker, Chairman and CEO

 All Employee Business Resource Groups

  • Abilities Employee Business Resource Group
  • Asian Pacific Islander Employee Business Resource Group
  • Black Professional Network Employee Business Resource Group
  • Bridges Employee Business Resource Group
  • Caribbean Employee Business Resource Group
  • Christian Employee Business Resource Group
  • Family Matters Employee Business Resource Group
  • Generation Now Employee Business Resource Group
  • Indian Employee Business Resource Group
  • Jewish Employee Business Resource Group
  • Language Matters Employee Business Resource Group
  • Latin Diversity Network Employee Business Resource Group
  • Living Green Employee Business Resource Group
  • Muslim Employee Business Resource Group
  • Native American Employee Business Resource Group
  • PRIDE Employee Business Resource Group (LGBT and Allies)
  • Professional Women in Aviation Employee Business Resource Group
  • Veteran Military Employee Business Resource Group
  • Virtual Employee Business Resource Group
  • 40+ Employee Business Resource Group

 Honors for Diversity

We have a long history of inclusion and diversity at American, and we’ve received recognition among other corporations for our leadership.

For 18 years, American has achieved a perfect score on the Human Rights Campaign Corporate Equality Index, and the airline consistently receives top scores on the Disability Equality Index. American has also been recognized by the U.S. Hispanic Chamber of Commerce, the Association of Employee Resource Groups and Councils, Diversity MBA MagazineLATINA StyleBlack EOE Journal and Equal Opportunity Magazine.

  • Corporate Equality Index (CEI) at 100% – Human Rights Campaign: 2020 (18th Consecutive Year)
  • Best Employers for Diversity – Forbes: 2020
  • Best Places to Work – Disability Equality Index (DEI): 2019, 2018
  • Top LGBTQ Friendly Company – Black EOE Journal, Hispanic Network Magazine, Professional Woman’s Magazine: 2019, 2018, 2017
  • Top Supplier Diversity Program – U.S. Veteran, Magazine, Hispanic Network Magazine, Professional Woman’s Magazine: 2019, 2018, 2017
  • Top Diversity Employer – Black EOE Journal, Hispanic Network Magazine, Professional Woman’s Magazine: 2019, 2018, 2017
  • Top Disability-Friendly Company – Diverseability Magazine: 2019, 2018, 2017
  • Best of the Best – Corporations for Inclusion – National Business Inclusion Consortium: 2019
  • Top LGBTQ Friendly Company, Top Diversity Employer & Top Supplier Diversity – Professional Woman’s Magazine: 2018

Additional Awards

  • America’s Best-in-State Employers – Forbes: 2019
  • ERG and Councils Honor Award – Association of ERGs and Councils: 2019
  • North American Candidate Experience (CandE) Award – Talent Board: 2019, 2018, 2017, 2016
  • Top-Rated Workplaces: The 50 Best – Indeed, 2019, 2018, 2017
  • Top Veteran-Friendly Company – U.S. Veterans Magazine: 2019, 2018, 2017
  • Corporation of the Year – United States Hispanice Chamber of Commerce: 2019
  • Top-Rated Workplace: Best for Veterans – Indeed: 2018
  • Military Friendly Employer – 2018
  • Best Places to Interview – Glassdoor: 2017

 American Airlines received multiple awards in Global Traveler’s 2018 annual Tested Reader Survey and Wines on the Wing Airline Wine Survey. Global Traveler is the leading magazine for luxury business and leisure travelers. Winners were selected by readers and the Global Traveler Advisory Board.

“American is honored to be recognized by expert business and leisure travelers for our continued commitment to deliver the highest level of products and services,” said Janelle Anderson, Vice President of Global Marketing for American. “The multiple category wins are a testament to our team’s focus on enhancing and transforming the customers’ travel experience.”

 American won eight Global Traveler GT Tested Reader Survey Awards in the following categories:

  • Best Airline in North America
  • Best Airline for Domestic First Class (third consecutive year)
  • Best Airline Website (second consecutive year)
  • Best Frequent Flyer Customer Service for AAdvantage®
  • Best Airline App
  • Fastest-Growing Airline – trans-Pacific (second consecutive year)
  • Best Frequent-Flyer Affinity Credit Card Promotions – Citi / AAdvantage Platinum Select World Elite MasterCard (fifth consecutive year)
  • Best Frequent-Flyer Affinity Credit Card Benefits – Citi / AAdvantage Platinum Select World Elite MasterCard

 In the Global Traveler’s Wines on the Wing Airline Wine Survey, American also won five categories:

  • Best North American Wines on the Wing
  • Best North American White Wine
  • Best North American Red Wine
  • Best Red Wine for International First Class
  • Best Champagne for International Business Class

World Travel Awards

  • United States’ Leading Airline to Central America 2019
  • United States’ Leading Airline to The Caribbean 2019
  • North America’s Leading Airline Brand 2017
  • World’s Leading Airline Website 2010, 2011, 2013, 2014
  • North America’s Leading Airline 2011-2014
  • World’s Leading Airline to North America 2012

American earned Five Star Global Airline by the Airline Passenger Experience Association (APEX), based on customer ratings in five categories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. American also took home Best Inflight Entertainment Innovation for partnering with Calm, a mindfulness and meditation app available on American flights.

American was recently honored by the American Society of Travel Advisors (ASTA), one of the largest and leading global advocate for travel advisors, the travel industry and the traveling public. American was awarded Airline of the Year for the individual supplier awards, which were given to companies that best support the advisor community, as voted on by the ASTA membership.

American Airlines Awarded Best North American Airline for a Second Year in a Row by Business Traveller Asia-Pacific, Earns APEX Five Star Award

Through a commitment to invest more than $3 billion in new products and services, American has significantly improved the customer experience. American made investments in new-generation aircraft at an astounding rate to bring customers a more modern, comfortable and connected experience; enhanced onboard entertainment and dining choices and upgraded lounges. The airline is also flying to more destinations than ever before having recently announced several new routes including: O’Hare International Airport (ORD) in Chicago to Athens International Airport (ATH) in Greece; Philadelphia International Airport (PHL) to Berlin Tegel Airport (TXL), Bologna Guglielmo Marconi Airport (BLQ) in Italy, and Dubrovnik Airport (DBV) in Croatia; and Sky Harbor Airport (PHX) in Phoenix to London Heathrow (LHR).

 To Apply

Tell us why you are the best candidate for the Director – Communications role at American Airlines. Please send the completed KLH & Associates Application of Employment, cover letter, resume and compensation requirements to Mr. Kim L. Hunter, or Sophia Willis,

 KLH & Associates Contact

Mr. Kim L. Hunter                                     Office: 323.469.8680 ext. 225      Managing Partner                                    Mobile: 213.280.4747

Email:                                                                                  Website:


Sophia Willis                                                 Office: 323.469.8680 ext. 230        Special Projects Associate               Email:





Job Description

Position                         Professor of Professional Practice                                                                             Public Relations (Open Rank Non-Tenure Track)                                               USC Annenberg School for Communication and                                                 Journalism

Company                         University of Southern California (USC)

Location                           Los Angeles, California

Reports To                      Self-governance Model

Key stake holders         Gordon Stables, Director of Public Relations                                                      and Journalism

                                            Fred Cook, Director, Center for Public Relations

                                            Willow Bay, Dean, USC Annenberg School for                                                    Communication and Journalism

 Website                          USC Careers


Company Background

About University of Southern California, USC

The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC’s diverse curricular offerings provide extensive opportunities for interdisciplinary study and collaboration with leading researchers in highly advanced learning environments.

In a comprehensive 2020 ranking, The Wall Street Journal and Times Higher Education ranked USC 18th among more than 1,000 public and private universities. Among all California institutions — public and private — only USC, Caltech and Stanford University ranked within the top 20. Of the 150 universities surveyed in the western U.S., USC ranks No. 3. Among the top 25 schools, USC ranked No. 2 in engagement and No. 5 in environment, a measure of diversity and inclusion.

This year, USC received a record number of applications for its fall freshman class — more than 64,000 applied — making 2018-2019 the institution’s most selective year on record, with a record-breaking acceptance rate of 13 percent. One in seven students (14 percent) of the class of 2022 are first-generation college students. With one of the most abundant financial aid pools in the country, USC provides more than $337 million in scholarships and aid.

USC’s distinguished faculty of 4,000 innovative scholars, researchers, teachers and mentors includes five Nobel laureates, and dozens of recipients of prestigious national honors including the MacArthur “Genius” Award, Guggenheim Award, the National Medal of the Arts, the National Humanities Medal, the National Medal of Science, the National Medal of Technology and Innovation, and Pulitzer Prize.

USC first opened its doors to 53 students and 10 teachers in 1880, when the newly founded “city” still lacked paved streets, electric lights, telephones and a reliable fire alarm system. Today, USC is home to 44,000 students and 4,000 full-time faculty, and is located in the heart of one of the most vibrant and diverse cities in the world.


Professor of Professional Practice, Public Relations Role

The University of Southern California’s (USC) Annenberg School of Journalism, Strategic Public Relations Program seeks a dynamic, forward-looking public relations professional who will join our faculty as we revise both undergraduate and graduate public relations programs. This is an open rank non-tenure track position. The Annenberg School of Journalism operates upon a foremost Self- governance model but will meet the expectations of the Director of the Public Relations and Journalism program, Gordon Stables in coordination with Fred Cook, Director, USC Center for Public Relations and, the overall exigencies of Dean Willow Bay.

The USC Annenberg Strategic Public Relations Program prepares its graduates to lead in a world where every brand, organization and individual today has the opportunity to communicate with audiences across a diverse and changing array of platforms/channels and an imperative to reach those audiences with their story. Located at the intersection of technology, media and communication, Annenberg is transforming the practice of public relations by training the next generation of communicators using a highly applied, hands-on learning model.

 Essential Duties and Responsibilities

Professor of Professional Practice, Public Relations will engage students in the following areas:

  • A highly applied, hands-on learning model
  • Critically and strategically designed instruction that offers students the opportunity to work creatively on converged platforms, and lead collaborative campaigns that engage diverse communities and demonstrate cultural fluency
  • Instruct students in comprehensive lessons of application for the principles and laws of freedom of speech and press for the country.
  • Ensure that students understand the roles of professionals and institutions in shaping the fields of journalism, communications and public relations.
  • Ensure that students are exemplifying a deep understanding of gender, race/ethnicity, sexual orientation and as appropriate, other forms of diversity in domestic society in relation to the fields of journalism, communications and public relations.
  • Instruct students in thinking critically, creatively and independently to ensure original, competent and innovative leadership.
  • Instruct students in research, analysis and evaluation appropriate to the professions in which they will pursue.
  • Provide students comprehensive and thorough demonstration of theoretical foundations


  • A deep understanding of current trends in the field of public relations, its related disciplines of strategic communication, marketing and advertising
  • Contemporary skills such as content strategy, content marketing, influencer outreach, data analytics, media relations, and crisis management
  • Substantial experience designing and implementing campaigns for diverse communities
  • Will be responsible to teach a range of required and elective courses that engage both theoretical trends and current industry practices

 Statement of Non-Inclusivity:

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Working at The University of Southern California’s (USC) Annenberg School of Journalism 


The University of Southern California was founded in 1870 and is today home to more than 40,000 students and nearly 3,600 full-time faculty. An anchor institution in Los Angeles, and the city’s largest private employer, USC is a leader among US institutions of higher education in the enrollment of international students. USC has an endowment of $4.5 billion and substantial federal research funding, placing it in the top tier of US research universities.

The USC Annenberg School was established in 1971 with a gift from US Ambassador Walter Annenberg. It has grown over time to include programs in both Journalism and Communication, and now houses several important centers and initiatives ( The School has a long history of collaborating with other academic units, and with agencies off campus. Noteworthy in health communication are our ties not only to other social sciences and neuroscience, but to the entertainment industry (e.g., via the Norman Lear Center), and to Technology and Games programs in Cinema and Engineering and the Medical School. Interdisciplinary work is highly valued and expected. The School recently expanded to include a second modern 85,000 square foot building providing more space for public events, for student work groups and student-faculty meetings. The School has a combined undergraduate and graduate enrollment of 2200. We have 33 tenured/tenure line and 26 additional Research, Teaching, Practice, and Clinical Faculty. Both our faculty and our 81 doctoral students represent diverse disciplinary backgrounds affording a rich intellectual environment.

Our Mission

The central mission of the University of Southern California is the development of human beings and society as a whole through the cultivation and enrichment of the human mind and spirit. The principal means by which our mission is accomplished are teaching, research, artistic creation, professional practice and selected forms of public service.

Read more about our Mission.

Our Vision

“The University of Southern California is committed to excellence in teaching through strategies that foster the knowledge, skills, relationships, and values necessary for students to make real contributions in a rapidly changing world. USC is an equitable and diverse research university, and we recognize the many ways inclusivity strengthens our campus community. Our superb faculty have the exceptional responsibilities of creating new knowledge and instructing and guiding our passionate, hardworking student body”

–Elizabeth Graddy, Interim Provost and Senior Vice President for Academic Affairs


School of Communication

Society has been fundamentally altered by new developments in communication. Communication students study everything from the foundations of communication theory to where the latest advances will take us tomorrow. Students will explore social, cultural, rhetorical and organizational communication processes.

Refusing Limitations – Student Highlight

A communication major from the Bay Area, Joy Ofodu refused to limit herself when she came to college. Ofodu graduates on May 11 with a job secured at Instagram and the knowledge that she gained the experience necessary to tell the kind of stories that she wants to share with the world.

 School of Public Relations

USC’s undergraduate and master’s programs in public relations are ranked among the best in the world, preparing graduates not only for rewarding jobs in a variety of industries, but empowering them with the leadership skills and adaptability to navigate a profession that is constantly changing. The USC PR program views the work of PR practitioners as advocates for brands or causes, and no other coursework better prepares its students to elevate the image of a client or organization ethically, strategically and with research-driven insights.

 School of Journalism

At Annenberg, graduates go on to work at the most influential news outlets in the world as foreign correspondents, on-air reporters, multimedia storytellers and broadcast producers. Hear how some recent alumni rely on the skills they learned at Annenberg every day to advance the journalism they do in the newsroom.

Training Future Leaders


Annenberg Media

Annenberg Media is a student-run news organization focused on producing innovators and leaders in journalism. Contributing to Annenberg Media offers students a real-world environment to practice skills learned in the classroom. By giving students control over both editorial and operational aspects of the newsroom experience, faculty help them gain confidence as journalists and managers that make them stand out among their peers. Annenberg Media’s presence in the Media Center also provides resources and support for students to experiment and shape the future of journalism, positioning them as competitive candidates in the industry.


 Faculty Recognition

By Joining our faculty, the Professor of Professional Practice, will be among award winning educators and industry leaders. Some of these colleagues include:

 Laura Castañeda wins 2019 Bingham Fellowship Award

Professor of Professional Practice Laura Castañeda is the 2019 recipient of the Barry Bingham Sr. Fellowship, awarded by the American Society of News Editors. The award is given in recognition of an educator’s outstanding efforts to encourage students of color in the field of journalism.

A merger of ASNE and the Association of Opinion Journalists, which originated the fellowship, was completed in 2016. The American Society of News Editors and the Associated Press Media Editors are now joining forces to become NLA, the News Leaders Association, which focuses on leadership development and journalism-related issues

Janet Fulk Professor Emerita

Best publication of the Year award in Organizational Communication and Information Systems for her article titled “The Value of Questions in Organizing: Reconceptualizing Contributions to Online Public Information Goods.”

Fred Cook, director of the USC Center for Public Relations (CPR) and, a Professor of Professional Practice in the Annenberg School

As the director of CPR, he connects businesses, agencies, academics and students to advance the study and practice of public relations through research, education and innovation.

Fred Cook

Gordon Stables Director, School of Journalism, Clinical Professor of Communication and Journalism

Gordon Stables is an experienced academic administrator and faculty member who is currently serving as the director of the School of Journalism. A clinical professor with appointments in both the School of Communication and School of Journalism, Gordon has been a member of the Annenberg faculty since 2002.

Gordon Stables

Willow Bay, Dean of the USC Annenberg School for Communication and Journalism

Appointed dean of the USC Annenberg School for Communication and Journalism and holder of the Walter H. Annenberg Chair in Communication in July 2017.

A veteran broadcast journalist and a leader in digital communication, Bay was previously the director of the USC Annenberg School of Journalism (2014–17).

She launched USC Annenberg’s Media Center in Wallis Annenberg Hall, introduced the school’s new Bachelor of Arts in Journalism degree program, welcomed the first cohort of the school’s nine-month Master of Science in Journalism program, forged partnerships with key media industry partners, and created new curriculum and fellowships for master’s students. Bay’s work to ensure that current and future communicators are fluent writers across many digital platforms was recognized with the Award of Honor from the PEN Center USA.

Deans Message

“We are living at a time of transformative change, an era of profound disruption and extraordinary opportunity. Communication and its related disciplines are at the center of these seismic shifts.

At USC Annenberg, we use journalism, communication, public diplomacy and public relations to deepen our understanding of these changes, to reinvent how we engage with our community and to advance the future of our fields.”


Our Code of Ethics

At the University of Southern California, ethical behavior is predicated on two main pillars: a commitment to discharging our obligations to others in a fair and honest manner, and a commitment to respecting the rights and dignity of all persons. As faculty, staff, students, and trustees, we each bear responsibility not only for the ethics of our own behavior, but also for building USC’s stature as an ethical institution.

We nurture an environment of mutual respect and tolerance. As members of the USC community, we treat everyone with respect and dignity, even when the values, beliefs, behavior, or background of a person or group is repugnant to us. This last is one of the bedrocks of ethical behavior at USC and the basis of civil discourse within our academic community. Because we are responsible not only for ourselves but also for others, we speak out against hatred and bigotry whenever and wherever we find them. Read more about our Code of Ethics.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.

To Apply

Tell us why you are the best candidate for the Professor of Professional Practice, Public Relations

role at The University of Southern California’s (USC) Annenberg School of Journalism. Applicants are asked to submit their credentials including a letter describing their background, interests and areas of expertise, their curriculum vita or resume, three letters of reference, and samples of their recent scholarly or professional work via the USC Employee Recruitment Services website


Applications will be accepted until the position is filled.


Job Description

Position             Senior Account Director
Company          Day One Agency
Location            New York, New York
Reports To        Tanya Elm, VP, Communications

Day One Agency

It’s our commitment to innovation and to iteration. It’s what motivates us to obsess over our clients’ business and to determine creative ways to drive results. It’s why we are never done. It’s why every day is Day One.

Day One was created by combining the best pieces of traditional public relations, digital & social media agencies.

We’re the puzzle piece that brings marketing and communications together with fresh ideas that connect, engage and influence.


We’re consumed with the story—constantly finding creative ways to share it. As the media landscape evolves, we stay agile and nimble to connect with today’s digital natives where they are.

Active measurement empowers us to quickly test, learn and iterate.

Senior Account Director Role

Day One is looking for a Senior Account Director role to join our Public Relations team. Our team is growing rapidly, so you should be comfortable (and flourish) in a deeply dynamic environment. The Senior Account Director will serve a vital role at Day One– whether you are developing strategies and leading client-facing meetings, or overseeing a team and supporting execution– we will depend on you for all things related to PR. This role will lead a team of 4-5 individuals and will include varied titles ranging from Account Coordinator to Account Director. This position is full time and is only available in New York City.

Day One is specifically looking for a team member who has a solid foundation and proven track record of success when it comes to crafting creative and thoughtful consumer comms strategies with a focus on lifestyle and luxury, leading talent and influencer partnerships, having a solid media/influencer rolodex with a savvy and nimble approach to media relations, as well as strong press material writing and editing capabilities. Our company culture is at the core of everything we do. It defines our vibe. It’s what makes every day, Day One.

Essential Duties and Responsibilities

The Senior Account Director will perform the following duties:

Responsibilities for this senior role will include serving as a day-to-day client lead and team manager who will be instrumental in developing and executing high-impact communications strategies that build strong brands and achieve key business objectives.

  • Client Relations: Key contributor or owner of client work streams, projects and programs; Builds trust with client contact and teams; Professional demeanor; Able to analyze and contextualize information and begin to form strategic recommendations
  • Strategy: Supports with crafting both year-long plans, as well as dedicated comms strategies around inbound client projects and initiatives. Thinks with an integrated approach, going beyond just media relations to look at the big picture across influencer, social media and experiential (when needed). IAT experience is preferred and working with partner agencies is preferred.
  • Account Management: Displays attention to detail across all team work product; reviews and finalizes materials; mentors AD, AM, SAE, AE, AAE, AC and Intern growth and development; leads programs as assigned
  • Media Relations: Developing pitch calendars and angles, Draft pitches; Pitches media, Manages media calls, review and edits briefing materials; Identifies appropriate media targets (with a large emphasis on digital media); Builds media relationships on behalf of the clients and agency; Owns media opportunities from start to finish. Managing contracts and budgets.
  • Writing Skills: Excellent writing and editing skills: Able to write and edit materials and provide direction to ensure quality control
  • Organizational, Tactical, and Communication Skills: Solutions oriented and understands how to best prioritize tasks or assignments; Demonstrates a high level of organizational skills; Meets deadlines; Sees projects through to completion; Great attention to detail; Confidence and competency in reviewing team work product; Articulates ideas succinctly and is comfortable with public speaking and presentations
  • Bridging Across the Agency: Work with peers to further the agency mission, goals and culture

Required Experience and Skills:

  • Large brand experience working within the lifestyle, consumer, travel, spirit media category is required
  • Track record of successfully developing media strategies, identifying story angles, developing press materials and securing top tier coverage for clients
  • Successful in managing multiple short- and long-term plans simultaneously
  • Experience engaging mid- to senior-level clients
  • Success in securing media placements
  • Experience mentoring junior team members
  • Bachelor’s Degree in Communications, English, Public Relations or Marketing preferred
  • 8-10 years of media relations experience; agency/client experience is a plus

Major Bonus If You

  • Have worked on a wide range of assignments and client categories– including luxury, travel, financial services, lifestyle brands, consumer tech, fashion, hospitality and more.
  • Have IAT experience and working with partner agencies

Compensation + Benefits

We value all of our employees and are happy to provide comprehensive benefits to help support them holistically in the best way we can. We offer all our employees:

  • Health Care (Medical, Dental, Vision)
  • Paid Time Off and Company Paid Holidays
  • Summer Fridays
  • Annual Technology Stipend
  • 401K Retirement Plan with Company Match
  • Paid Parental Leave
  • Commuter Benefits
  • Company Credit Card
  • Uber Business Account
  • New Business Referral Bonus
  • Employee Referral Bonus

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Working at Day One 


We offer a highly collaborative environment where smart and passionate people come together to solve creative communications challenges.

It’s no secret; we work hard — but only on the things we love. From the day this agency was created, we vowed to only work on projects that fire us up. And that’s not changing any day soon.


See the world through our eyes. Check out our creative commons:


How cool is the internet- Music video edition

Ask GenZ 2019 Trends


We’re consumed with the story—constantly finding creative ways to share it. As the media landscape evolves, we stay agile and nimble to connect with today’s digital natives where they are.

Active measurement empowers us to quickly test, learn and iterate.


We craft the narrative that will most resonate with the target audience.


We determine the best channels to reach and engage the audience for maximum impact.


We bring the campaign to life across channels.



We emphasize and value our relationships — after all, we’re powered by them. Our colleagues, clients and partners are the most important part of our business.


Our awards are a testament to our team’s excellent work and dedication to innovation and client services. We are proud of the work we do and even prouder when it is recognized.

  • The Holmes Report: Small Agency of the Year 2018

To Apply

Tell us why you are the best candidate for the Senior Account Director role with Day One Agency.  Please send the completed KLH & Associates Application of Employment, cover letter, resume and compensation requirements to Managing Partner, Mr. Kim L. Hunter, at and Special Projects Associate, Sophia Willis, at

KLH & Associates Contacts

Mr. Kim L. Hunter                                                Office: 323.469.8680 ext. 225                          Managing Partner                                                Mobile: 213.280.4747                                                                                                                              Email:

Sophia Willis                                                                                                                                Special Projects Associate                                 Office: 323.469.8680 ext. 230                                                                                                                Email:

Methodist Le Bonheur – Director, Strategic Communications 

Job Description

Position       Director, Strategic Communications
Company      Methodist Le Bonheur
Location       Memphis, TN
Reports to    Tabrina L. Davis, Vice President of Marketing and Communications

About Methodist Le Bonheur Healthcare

Concerned about the conditions of the hospital where his sick pastor was being treated, Mississippi planter John Sherard dreamed of building a hospital that would provide excellent care for patients.

Today, Methodist Le Bonheur Healthcare(MLH)  is an integrated, not‐for‐profit healthcare system based in Memphis, Tennessee, with locations and partners across the Mid‐South. Throughout our history, we have remained affiliated with the United Methodist Church. Our faith inspires us to serve our patients and improve the health of our entire community.

We’re committed to creating an environment that values the individual differences and  unique contributions of everyone touched by our organization. And because no one knows our patients better than their family and friends, we encourage their participation in care and planning.

Through our partnership with the University of Tennessee Health Science Center, we help train the next generation of medical professionals and bring cutting‐edge research and treatment to our patients. We seek affiliations with community organizations and congregations who work with our underserved neighbors, because we believe that everyone should receive the best possible care.

Check out some wonderful patient stories that show what Methodist Le Bonheur Healthcare is all about.

Director, Strategic Communications Role

The Director, Strategic Communications is a seasoned and digitally savvy communications strategist who brings deep experience and a broad range of skills to the role. The individual is a working leader who is responsible for a collaborative, proactive function that aligns with the strategic objectives and vision of Methodist Le Bonheur Healthcare. The individual is responsible for leading internal and external communications, including employee engagement, message development, executive communications, HR communications, crisis communication and media relations. The Communications Director works in partnership with the directors of Digital & Web Strategy and Marketing to develop integrated communications strategies, while encouraging stakeholder commitment to the organizational vision, and facilitating the achievement of the Balanced Scorecard objectives. The individual models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Essential Duties and Responsibilities

The Director, Strategic Communications will perform the following duties:

  • Drives internal and external communications strategies that support the needs and strategic direction of the health system to drive employee engagement, manage our reputation and image and positions leaders and physicians as experts and thought leaders.
  • Provides strategic communications counsel to leaders and physicians across the System. Works with the VP of Marketing and Communications, directors of Marketing and Digital/Web Strategy and hospital leadership to develop a comprehensive and integrated communications program that supports our MLH brand of quality and value.
  • Develops top notch communications, including executive level speechwriting, narrative and key messaging that ensures clear, concise, consistent and compelling communication across the organization.
  • Handles crisis communications management and anticipates issues before they become crises to protect the reputation and image of the health system.
  • Develops and tracks metrics to measure individual and team performance against targets and communications programs.
  • Builds collaborative relationships across organization and health system at every level.
  • Helps shape and develop a high performance, value-driven culture that is built on Power of One principles.
  • Prepares and controls Internal Communications and Media/ department budgets.
  • Supervises a team of six.
  • Frequent interaction with CEO, COO, other senior executives, facility C-Suite leaders, medical staff, leaders across the system.
  • Daily interaction with Strategic Planning, Marketing and Communications division Associates.

Leadership Competencies

  • Possession of superior communication skills, both verbal and written.
  • Ability to lead and motivate individuals and groups of people toward the accomplishment work and organizational goals with experience in selection, evaluation, and direction of subordinates.
  • Ability to work in a fast-paced and results oriented environment.
  • Ability to work and relate well to Associates at every level of the organization, internal and external customers, physicians, operations managers, media, community leaders and the general public.
  • Ability to work without close supervision or professional guidance and to exercise independent judgment.
  • Ability to organize multiple priorities and tasks and maintain workflow.
  • Proven track record developing and implementing innovative communications programs.
  • Must be committed to excellent customer service.


  • Bachelor’s degree in Marketing, Communications, Advertising, Journalism, or related field.
  • Master’s degree preferred.
  • Proficiency in strategic communications planning and implementation as acquired through a minimum of 8-10 years of experience in journalism, a service industry or agency, or a related field.
  • Healthcare and agency experience preferred

Physical Demands/Conditions:

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • Frequent travel to various local and regional locations.

Statement of Non-Inclusivity:

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.  The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Working at Methodist Le Bonheur Healthcare

 About Methodist Le Bonheur Healthcare

Methodist Le Bonheur Healthcare is a six‐hospital system with home health agencies and outpatient clinics that serve the entire Mid‐South.

Our commitment to provide outstanding care to each patient begins with a diverse and talented leadership team. This team includes leadership for the entire system, operational leaders for each hospital or facility and corporate leaders.

The system leadership team charts the course for the entire organization, while our operational leadership team carries out our mission at each hospital or facility. The corporate leaders help to support both the system and the operational leadership team.

Our Mission

Methodist Le Bonheur Healthcare, in partnership with its medical staffs, will collaborate with patients and their families to be the leader in providing high quality, cost‐effective patient‐and family‐centered care. Services will be provided in a manner which supports the health ministries and Social Principles of The United Methodist Church to benefit the communities we serve.

Our Vision

Methodist Le Bonheur Healthcare will be nationally recognized for excellence in clinical quality, patient safety, and compassionate care to improve every life we touch.

Our Values

Service, Quality, Integrity, Teamwork, Innovation


Our awards are a testament to our team’s excellent work and dedication to innovation and client services. We are proud of the work we do and even prouder when it is recognized.

Some of our accolades from over the years include:

  • U.S. News and World Report 2019 Best Hospitals in Memphis in 5 types of care:
    • Heart Failure
    • Colon Cancer Surgery
    • COPD
    • Hip Replacement
    • Knee Replacement
  • Becker’s – 150 Top Places to Work in Healthcare 2015, 2016, 2017, 2018
  • Commercial Appeal Top Workplaces – 2013, 2014, 2015, 2016, 2017, 2018
  • Fortune 100 Best Places to Work -2017 (ranked 92), 2018 (ranked 91) and 2019 (ranked 88)
  • Fortune magazine and the Great Place to Work® Institute:
    • Best Workplaces in Health Care and Biopharma 2016 (ranked 8) 2017 (ranked 5) 2018 (ranked 11)
  • Best Workplaces for Diversity 2016 (ranked 21) 2017 (ranked 60)
  • Best Workplaces for Women 2016 (ranked 18) 2017 (ranked 11) 2018 (ranked 67)
  • Best Workplaces for African Americans 2016 (ranked 1)
  • Best Workplaces to Retire From 2016 (ranked 19)
  • Forbes Magazine 2019 Best Employers for Diversity (ranked 175)
  • Forbes Magazine 2018 Best Employers for Women (ranked 110)
  • Forbes Magazine 2017 America’s Best Employers (ranked 47)
  • org 2018 Top Hospital for Diversity
  • S. News & World Report ranked it the best hospital in Memphis in 2017 and 2018
    • High performing in Nephrology
    • Recognized in five Procedures and Conditions categories: CHF / Colon Cancer
  • Surgery / COPD/ Hip Replacement / Knee Replacement
  • Corporation of the Year by The Mid‐South Minority Business Council Continuum

To Apply

Tell us why you are the best candidate for the Director, Strategic Communications role at Methodist Le Bonheur Healthcare.  Please send the completed KLH & Associates Application of Employment, cover letter, resume and compensation requirements to Mr. Kim L. Hunter, Managing Partner, at

KLH & Associates Contact

Mr. Kim L. Hunter
Managing Partner
Office: 323.469.8680, ext. 225
Mobile: 213.280.4747